Obamcare Marketplace Day 1 Summary

Marketplace please wait 2

Today I made several attempts to generate a quote for my family on the Obamacare Marketplaces.  I started at 6:15 AM, and continued to try throughout the day.

My first experience, I hit the Apply Now button, and here is what I got.
Marketplace Login First Try 10-1-13 0623AM

I kept trying, then finally got to the entry screens.  However, the Security Question drop-downs would not populate, and I got stuck.  I could not go any further.
Security Question Crash II 10-1-013

So, I tried to login again, but the site did not remember my login or my password so I was stuck.
login error 10-1-13 forgot password

check mail
I did the password reminder, and it said it sent to my email address, but my gmail account never received the reminder.

So then I moved on to the 800#.

I spoke to 3 customer service people today, at different times during the day. Here are some of the comments that I was told by them.

  • We have not had very much training, so please bear with me.
  • I’m just reading the web site to you.
  • We are just trying to figure it out as we go.
  • Yes, Marketplace Insurance is an insurance company.
  • Yes, the federal government owns Marketplace Insurance.
  • Yes, you can apply by phone.
  • No, you can’t apply by phone.
  • Yes, you can apply by phone, but you need to fill out an application.
  • Yes, I can tell you how much you would need to pay.
  • No, I can’t tell you how much you would need to pay.
  • Oh no, my computer just froze up on me.  I need to reboot and you will need to call back.
  • No, we don’t have any tracking number for your phone call to reference when you call back.
  • Yes, we can track you in our system by your phone number.
  • No, we can’t track your phone number….what is your phone # again?
  • No we can’t give you any quotes today,  all of our systems are crashed.
  • Please try the website or try again later.
  • Hopefully we will get this fixed soon.

I checked back at around 4:30 PM, and healthcare.gov still would not let me past the security questions, and when I tried to login, still did not recognize my logins.

Looks like I am unable to get quotes on 10/1/2013


One thought on “Obamcare Marketplace Day 1 Summary

  1. Pingback: Real people’s stories from day one of the US health insurance exchanges | Panel | Safe Internet Foundation

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