Bad news: Obamacare ‘navigator’ program is dependent upon a functioning HealthCare.gov website
HealthCare.gov has a new look. The ObamaCare girl is gone — replaced by a new image that stresses the “4 ways to get marketplace coverage.”
The only problem? None of the options seem to work without the website.
Last Wednesday, we documented that the 1-800 number doesn’t work (CNN later confirmed this). Now, it appears the “navigators” (the face-to-face people who assist with enrollment) are equally impotent — without a functioning website. (The navigator option was ostensibly set up for people who aren’t computer literate, and might need a little help navigating the website.)
This was confirmed by two different “navigators” in two different states to Dave Petno, an Ohio-based Employee Benefits Consultant and Certified Health Care Reform Professional who has been documenting the system’s challenges.
During a conversation with an Enroll Virginia navigator, Petno specifically asked: “If HealthCare.gov is not working, what would we do?”
The navigator answered: “You can’t make plan selection without HealthCare.gov.”
During another phone conversation with a navigator who works at an Ohio food bank, Petno was told: “Our training was focused on using HealthCare.gov to do all of the things we were trained on.”