Marketplace Eligibility Notice Provides Incorrect Data with Hotline Audio

On November 4, I was finally able to get all of my information (I skipped anything that was labeled Optional) into Healthcare.gov .  The system ultimately did not work..but I did get all the way to the screen where I could VIEW ELIGIBILITY RESULTS.

Nov 4 2013 #56 eligibility results

When I clicked on the green button, a 13 page document was produced a 13 page document that should have told me what my options are and how I can purchase coverage at the Marketplace.   Due to my income, the document said that I would NOT be eligible for any tax credits.  This is what I would have expected since my family (thankfully) makes more than 400% of Federal Poverty.

Cover Letter:
Eligibility #1

Results for me:  I can purchase coverage at the Marketplace, but I do not get tax credits.  CORRECT
Eligibility #2 Dave
Results for my wife:  She I can purchase coverage at the Marketplace, but she does not get tax credits.  CORRECT

THEN A PROBLEM.
Results for my kids:  They CANNOT get coverage through the Marketplace.  INCORRECT

Anyone should be able to purchase coverage through the Marketplace.
Eligible #4 Kids

I ended calling Healthcare.gov hotline number, and spoke to a Supervisor about this issue.  She said that it DOES NOT MAKE SENSE and that my kids should be able to purchase through the Marketplace without a subsidy, and the notice appears to be due to “technical difficulties.   She mentioned that she could escalate the issue or I can file an appeal.

Here is a part of the audio of our call.  Verbal notice of the recording was given.

 

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