Obamacare Day 49 Password Reset, Account Unlocked, Still Not Quote with Audio

Today, I had 2 very long calls with the Obamacare hotline.  They unlocked my account twice, sent me a new password, and then tried to look up my information online for me. At one point I was actually hopeful that I would see a quote today.  However, nothing worked.   Day 49, and I still have not seen or heard a quote.   Screen shots are below.

This brief audio tells the story as I summarized with a Supervisor.

Nov 18 New PW  Nov 18 Password Reset spiral Nov 17 password reset Fail 1

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2 thoughts on “Obamacare Day 49 Password Reset, Account Unlocked, Still Not Quote with Audio

  1. I’m having a similar problem! I CANNOT reset my password, even though I’m 99% CERTAIN I answered the security questions correctly AT LEAST ONCE! WTF is wrong with this damn site??

    Looks like I’ll have to waste time w/ their stupid-ass customer service crap…

    WHY do they not have a fuckin email address?? It’s SOOO much more convenient to just shoot off an email and wait for a response than to have to stay on the line and be on hold and deal w/ someone for god knows how long.

  2. WHO ARE YOU CALLING TO GET A PASSWORD RESET??? Because I called them today regarding the EXACT same problem and they told me I was stuck between a rock and a hard place, they could not reset my password and if I couldn’t get it to reset then I was pretty much out of luck and would have to pick a plan over the phone. I would like the option to EXAMINE the healthcare plan Im going to purchase not just hear some quotes, cross my fingers and hope for the best. They did tell me that they would contact something called ARC Support and they would be in touch in 10-15 business days and they would most likely tell me there is nothing they can do for me either. How on earth did you get them to send you a RESET password?

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