December 1: The LONG CONFUSING Process to FInally get a quote from Marketplace

I have tried every day for the last 61 days to get a quote from http://www.healthcare.gov  Today, I decided to start from the very first step, and create a brand new account, with a new email address and a new password.

I put a timer on my progress, and after 1 hour and 8 minutes of answering question after question, I finally was looking at quote for my family that were 52% HIGHER than my current plan, for worse coverage.

Given that I am an Licensed Insurance Professional, I was able to quickly move from screen to screen.  I also elected to NOT enter any OPTIONAL fields or questions.   Even still, the process seemed VERY time consuming, and sometimes maddening.

Along the way, I was faced with several confusing messages and screens.  Here are some of the screen shots.

This one told me that they need more information before I can enroll, but really did not tell me what was missing.
Image

This one asks for an Application ID, which was not easily found:
Image

This message was on my eligibility form, and it tells me that I cannot actually enroll until I prove that I, and my family, are all legal residents of the USA.  Tells me to mail proof to the Marketplace.
Image

All in all, it was a very long and cumbersome process.  If I was not consumed with getting a quote, and enrollment information, I would have quit after about 15 minutes.

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129 thoughts on “December 1: The LONG CONFUSING Process to FInally get a quote from Marketplace

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